Terms
Auction Terms & Conditions
Terms of Auction.
Plain English.
Before you bid, here's what you're agreeing to — eligibility, bidding rules, payment, delivery and your rights. No small print, no gotchas, no legalese. If anything is unclear, ask us before you place a bid.
Eligibility
Before You Register.
Bidding on Hi Auto Solutions LLC is open to verified buyers only — private individuals and registered businesses. Here's what you need in place before you can place your first bid.
18 or Over
Bidders must be at least 18 years old. By registering, you confirm you meet this requirement and are legally able to enter into a binding contract.
Identity Verified
Every bidder is identity-verified before entering the marketplace. We require valid ID or a company registration number — no anonymous accounts, no fake bidders.
Registered Account
You need an active account before you can bid. Register via the account icon in the top-right corner of any page — takes under a minute with email and password.
Payment Ready
Payment is by bank transfer, made directly to the lien holder. You must be able to pay within 48 hours if you win. Some lien holders require full payment in advance — check the listing.
Delivery Address Confirmed
We need a valid delivery address anywhere in the US, Canada or Mexico. Offloading of heavy equipment or boats must be ready on arrival.
Terms Accepted
By registering and bidding, you agree to these Terms & Conditions in full — including binding bids, payment deadlines, and the no-inspection and refund policies.
Eligibility
Register
The Buying Journey
How to Register & Bid.
Five steps from creating your account to receiving the asset. Same journey as our How It Works page — recapped here as part of the terms you're agreeing to when you register.
Register
Create your account via the icon in the top-right corner. Verify your identity with ID or company registration. Takes under two minutes.
Browse
Explore live auctions across the US. Every listing shows mileage, hours, weight, year, condition report, and a delivery quote to your location.
Bid
Place your bid in USD — it's binding. Check the payment terms on the listing first: bank transfer only, paid directly to the lien holder, with full payment due within 48 hours.
Win & Pay
You receive a win confirmation email with the total, payment details, and the terms for that listing. Pay by the deadline or the sale is void.
Receive
Insured transport delivers to your location anywhere in the US, Canada or Mexico. You have 14 days from unloading to inspect the items at your location — if anything materially differs from the listing, reject within the window and we refund in full with free pickup.
The Rules
Bidding Rules.
Bidding is a binding commitment. These are the rules that apply to every bid you place — read them once, and you'll know exactly what you're agreeing to for every asset on the platform.
Bids Are Binding
Every bid is a legally binding commitment to purchase the asset at that price if you win. There's no cooling-off period on a bid, and no room to negotiate after the fact.
No Retraction
Bids cannot be retracted, amended, or cancelled once placed — not for buyer's remorse, not because you found another asset. Ask us everything you need before you bid.
Bid Increments
Each listing has a minimum bid increment. Bids below the increment are rejected automatically. The current bid, minimum next bid and bid count are shown on every listing.
Reserve Prices
Some listings carry a reserve — the minimum price at which the lien holder will sell. Where a reserve applies, it's clearly stated on the listing. Bids below reserve don't win.
Outbid Alerts
When someone outbids you, you're notified immediately — by email and in your account dashboard. No missed opportunities, no wondering whether you're still highest.
Ending Times
Each auction has a fixed end date and time, shown on the listing and counted down live. If a bid is placed in the final minutes, the auction may extend briefly to allow counter-bids.
Bidding Rules
Winning
Winning & Consequences
Winning & Non-Payment.
When you win an auction, you've committed to buying the items. Here's what happens next — and what happens if payment isn't made within the deadline.
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Win confirmation email Sent immediately with the total amount, payment details, and the exact terms for that listing.
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Payment deadline starts Bank transfer only, paid directly to the lien holder — full payment within 48 hours. Check the listing for the method that applies.
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Delivery scheduled Once funds clear, we coordinate collection and delivery to your location. Logistics handled by us.
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14-day inspection at your location Inspection on the lien holder's premises is not permitted. You have 14 days from unloading at your location to inspect the items, and you may reject for any reason within that window.
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Sale is void Missing the payment deadline voids the sale. The items go back to the lien holder and may be re-listed.
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Account suspended Your bidding privileges are suspended. Further bids are blocked until the situation is resolved with our team.
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Relisting consequences The items return to auction. Any further bids from you on the same items require our approval first.
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Possible account closure Repeated non-payment or abuse of the bidding system may result in permanent account closure.
In-House Financing
Apply before you bid.
Financing on Hi Auto Solutions LLC is arranged directly through us — no banks, no third-party lenders. You must be approved for in-house financing before you place your first bid.
Apply
Complete the in-house application on our financing page. Simple form, no bank paperwork.
Get Approved
We review your application and agree a payment plan directly with you — terms tailored to your budget.
Bid With Confidence
Once approved, your account is cleared for bidding. Win, and your approved plan activates immediately.
Financing
Condition
Condition & Inspection
How Items Are Sold.
Every item is inspected by our team, documented in full working condition, and sold exactly as described. Here's what that means for you as a buyer — and how the 14-day inspection window at your location protects you after delivery.
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Pre-inspected by our team Four-point inspection before listing — mechanical, electrical, structural, documentation.
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Full working condition Documented as operating normally under load, not just at idle. Nothing listed until confirmed.
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Condition report on every listing Miles, hours, weight, year, and any known faults — written up and attached to the listing.
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Faults disclosed — not hidden Anything we know about the items is stated on the listing. No surprises we could have told you about.
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Inspect at the lien holder's premises Lien holder facilities don't offer viewings, loading, or staff for third-party access. We can't override that.
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Collect the items yourself All items are collected and transported by our logistics partners. Self-pickup isn't available.
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Reject after 14 days Once the 14-day window closes, the sale is final. Returns are not accepted after this period.
Payment & Delivery
Paying. Getting it delivered.
One payment method, one delivery model. Here's the summary that applies to every auction on the platform — with links to the full policies for depth.
Bank Transfer to the Lien Holder
Payment is made by bank transfer, paid directly to the lien holder on the listing — we do not hold funds, and the exact details are always stated on the listing before you bid.
Insured Delivery Across North America
Once funds clear, we collect the item from the lien holder's storage and deliver it to your location anywhere in the US, Canada or Mexico — fully insured, tracked, and coordinated end to end.
Payment
Winning
Winning & Consequences
Winning & Non-Payment.
When you win an auction, you've committed to buying the items. Here's what happens next — and what happens if payment isn't made within the deadline.
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Win confirmation email Sent immediately with the total amount, payment details, and the exact terms for that listing.
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Payment deadline starts Bank transfer only, paid directly to the lien holder — full payment within 48 hours. Check the listing for the method that applies.
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Delivery scheduled Once funds clear, we coordinate collection and delivery to your location. Logistics handled by us.
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14-day inspection at your location Inspection on the lien holder's premises is not permitted. You have 14 days from unloading at your location to inspect the items, and you may reject for any reason within that window.
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Sale is void Missing the payment deadline voids the sale. The items go back to the lien holder and may be re-listed.
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Account suspended Your bidding privileges are suspended. Further bids are blocked until the situation is resolved with our team.
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Relisting consequences The items return to auction. Any further bids from you on the same items require our approval first.
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Possible account closure Repeated non-payment or abuse of the bidding system may result in permanent account closure.
Legal Framework
Liability & Governing Law.
The legal framework that applies to every transaction on the platform — plain language, no surprises. Read once; you'll know exactly what governs your purchase.
Liability
Our total liability for any claim arising from a transaction is capped at the purchase price of the asset. We are not liable for indirect or consequential losses — including lost profits, lost contracts, downtime, or third-party costs.
This cap does not limit any rights you have under applicable Florida or US federal consumer protection law, which takes precedence where it applies.
Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles, and the applicable laws of the United States.
Where federal regulations apply — including consumer protection, e-commerce, and interstate commercial rules — those regulations take precedence over any conflicting provision in these Terms.
Jurisdiction & Disputes
Any dispute arising from a transaction shall first be raised with us directly — we prefer resolution to litigation and handle complaints within one business day.
If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the state and federal courts located in Monroe County, Florida, or — where the parties agree in writing — to binding arbitration under the rules of the American Arbitration Association (AAA).
Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control — including hurricanes, storms, strikes, customs delays, natural disasters, war, epidemics, or government action.
If a force majeure event occurs, we will notify you promptly and work to minimise the impact. Where a delay becomes unreasonable, we will discuss remedies with you in good faith.
Data & Privacy
All data is processed in accordance with the Florida Information Protection Act (FIPA) and applicable US state and federal privacy laws. We collect only what's needed to process your account and transaction.
We do not sell your data. Payment is handled by direct bank transfer to verified accounts — no card data is ever collected or stored. Full details are in our Privacy Policy.
Changes to Terms
We may update these Terms from time to time. Updates take effect once published on this page. Your continued use of the platform after that point means you accept the revised Terms.
For active transactions, the Terms in effect at the moment of winning apply — we don't retroactively change the rules for a purchase in progress.